How do I report a power outage to Austin City of Utilities?

The quickest method of reporting an outage to the Austin City of Utilities is by using their online reporting tool. Log into the Austin Energy website, then proceed to the section on outage reporting. You will then be able to record the facts of your outage along with your address and what issues you may be facing.

You can also report a power loss by calling the Austin City Utilities outage hotline. To find the number, either check the electricity bill or go to their website, but make sure to have your account number and address handy. This will ensure that the representative can look up your account and correct your issue.

For those who like mobile alternatives, Austin City of Utilities has an app for iOS and Android that allows you to report an outage from your smartphone.

If there is an outage citywide, Austin City of Utilities will update its social media. This will include the condition of the outage and the projected hours it will take to restore electricity. Follow Austin Energy on social media channels such as Twitter and Facebook for live updates and additional ways to report issues.

Finally, if you detect any downed power lines or other hazardous conditions during an outage, you must make sure to immediately report them to Austin City of Utilities for safety purposes. Always remain clear of downed lines and notify the power provider so that the hazard can be addressed quickly.