How to report a power outage to the Austin Electric Company

Here is a step-by-step guide on how to log a power outage from Austin Electric Company.

1. Know the outage: Before you make a report, you would want to ensure the outage is not caused by problems inside your house. Check your circuit breakers and see if your neighbors are without power. If the outage is full-size, it’s likely a difficulty for the Austin Electric Company to deal with.
2. Gather information: When you’re ready to record the outage, gather essential facts. This includes your account range with the Austin Electric Company, the cope with the outage, and any information about the situation, including visible harm or whether or not you heard a noisy noise earlier than the electricity went out.
3. Contact the Austin Electric Company: There are a couple of methods to report a energy outage to the Austin Electric Company. You can visit the Austin Electric Company’s website and use its reporting device to log the outage. Or, you can opt for5 its reporting line, where you’ll need to have the account quantity and outage info ready.
4. Stay informed:  After reporting the outage, stay informed about the repair. The Austin Electric Company might also provide updates through their internet site, mobile app, or through text or electronic mail notifications if you’ve signed up for those services.

Note: During a power outage, safety always comes first. Keep refrigerators and freezers closed to keep the temperature. If you see downed energy traces, document them  to the Austin Electric Company.